We thank you for purchasing one of our products, we guarantee all our availability and willingness to solve the unexpected can occur on the same.

World Pilates srl warrants its new products against any manufacturing defect under normal use, for a period of:

A life for First Line line that is produced directly;
5 years for all other equipment we have products that do not directly belong to the First Line station;
According to current regulations, for all other tools marketed, but not produced by the World Pilates srl;
The warranty begins on the date of purchase stated on the sales document.

Under this warranty, the defect being, the World Pilates srl will be replacement or repair of the product, at the discretion of the same World Pilates srl.

All products for which the warranty is applicable must be sent to World Pilates srl to the authorized in the original container and accompanied by a copy of the sales document.

This warranty does not apply if:

Bad or abnormal use of the product;
Repairs done by people not authorized by World Pilates srl;
For all parts subject to wear, if the damage is not reported to the World Pilates srl within a maximum of eight days from the delivery date;
The tool has been modified or repaired with non-original spare parts;
The tool has been dismantled and reassembled by unauthorized personnel;
The tool is not more than the initial purchaser’s properties;
Damage caused during transport, these are covered directly by the carrier who will transport. In order to claim a refund of the damage to the carrier, it is essential that on the delivery note, upon receipt of the goods, write down clearly, that the goods are “AGREE WITH RESERVE” by specifying the reason for the reserve, such as: Wet Packaging or damaged; closed Anonymous parcel with tape; the package has been dropped during delivery; opened the package; etc……
To request a refund of any damage, the complaint must be made by the recipient no later than 8 days from the date of receipt of the goods directly to the courier and copied to the World Pilates srl.

The warranty does not cover the assembly, shipping, taxes, damage to persons or things due to the intact or defective product.

The World Pilates srl covers any defect found on its products, the communication must be made within a maximum of 8 days from the date of receipt of the goods, giving fax to +39 02 9522322 or email: info@worldpilates.it or by registered in World Pilates srl via Aurelia District 76 – Cassina De Pecchi 20060 – MI – Italy.

In this case the replacement costs are borne by the World Pilates srl.

Right of withdrawal

According to art. 5 of the Decree of 22 May 1999, n. 185, the customer can cancel the contract within a maximum of 8 days from the date of receipt of the goods, giving fax to +39 02 9522322, email: info@worldpilates.it or by registered letter to be sent to World Pilates Srl Via Aurelia District 76 – Cassina De Pecchi 20060 MI- Italy. The goods must be returned intact, complete and in original packaging.

Transport costs, the only cost will be borne by the buyer.
Custom products under the customer’s specific request or can not be physically transported or returned, it does NOT apply the right of withdrawal.
This trade warranty does not exclude the legal in force according to the countries where the product is marketed.